At Dataplan, we are proud to have a customer-centric culture, where we work in collaboration with our clients to ensure we are delivering them the service they expect and need. We…
On the final day of National Customer Service Week 2021 the theme is ‘giving your customer service heroes the recognition they deserve’ and what better way to wrap up the week…
Day 3 of National Customer Services Week is all about ‘Essential customer service skills’. We asked our customer-facing teams what they thought were the skills needed to provide…
On the first day of National Customer Service Week 2021, the theme is the changing world of work. The Institute of Customer Service describes this as “examining how work culture…
National Customer Service Week, founded by the Institute of Customer Service, is a week-long event that brings to the forefront the importance of customer service in any business…
National Customer Service Week is an annual event encouraging businesses to reflect on and encourage excellent customer service within their organisations. This year the week…
Get to Know Your Customers Day, occurring on the third Thursday of every quarter, is a day to remind businesses to reach out to their clients and learn more about them and their…
Whether it’s a call abroad, or a lengthy wait in a customer service line when calling a premium rate number, we usually only find out the true cost of these calls once it’s too…
When considering a change of payroll outsourcing provider each business has their own motives for seeking an alternative, potential business partners who contact us often tell us…
Now that the dust has settled on what has been Dataplan’s busiest April yet for new customers, it’s time to find out just how well we are doing. Our 2014 Customer Satisfaction…