We don’t like to blow our own trumpet (well maybe a bit) and although we aren’t the biggest payroll provider, we do aspire to be the best.
The outsourced payroll sector can be a minefield with additional costs often hidden beneath a low ‘per payslip’ price and poor service once the deal has been done.
Because we aren’t a massive, faceless bureau we can do things differently. We can be flexible and agile and make sure we are not just reacting to changes in the sector, but are also at the forefront of innovation in terms of payroll and pension management.
The message we get from prospects and new clients coming to us from other providers is that they want to deal with people. And not just anyone, or a constant rotation of new faces; they want to have dedicated contacts who they can get to know and who understand their payroll.
That’s why our clients are given dedicated person who you can speak to on a day-to-day basis and who will act as an extension of your payroll team. Find out more about our Customer Care Programme
“I find the personnel I deal with helpful and knowledgeable, both on the PAYE systems and about my firm, and, most important, they are consistent.”
We continue to invest in our education and training programme so that we can upskill throughout the business, training the payroll heroes of the future.
Many of our senior team are involved in industry thought-leadership and this is filtered down into the development of our systems and processes, as well as the knowledge of our staff.
We are accredited with the CIPP Payroll Assurance Scheme, which is the gold standard for payroll providers and is assessed by the most stringent of audits from the CIPP (Chartered Institute of Payyroll Professionals). Find out what was involved and what it means for our clients.
No confusion or bamboozling. We are upfront with our pricing and you will always know what is included in our price.
Unlike other payroll providers, we don’t headline a 'cheap as chips' payslip price, only to add in ‘extras’ such as starters and leavers that will bump up your price.
The price we quote is the price you pay.
We believe that investing people and technology creates the ‘perfect storm’ for excellent service. Technology has always been an important part of our service and we continue to drive technological advancements through our in-house team of software developers.
Our approach is to develop technologies that can do the ‘heavy lifting’ of payroll processing, leaving our payroll heroes to do the things that add value, such as building client relationships, providing expertise and advice and delivering an exceptional service.
We’re a friendly bunch and we promise no hard sell