At Dataplan, we regard the relationship between the client and the named payroll contact as critical to the payroll service we provide. It is a relationship that ensures a strong sense of personal accountability to customers. Our staff love speaking with our payroll customers, we wouldn’t have it any other way.
We are proud of that accountability and the fact that our clients have a clear point of reference throughout their relationship with us. The idea of a faceless bureau is antithetical to all we stand for.
In this respect, Dataplan Payroll bucks the trend that we are seeing from many of our competitors, Indeed, we observe a growing tendency among payroll providers to move parts of their operations to overseas call-centres. The objective is simple – cost-cutting.
Dataplan regards this as an entirely false economy and a bad result for the customer. As far as we are concerned – without a service ethic, we are nothing. Outsourcing parts of the payroll process to overseas processing centres abroad chips away at this principle, with evidence suggesting that it leads to a payroll service which is impersonal, unaccountable and riddled with errors! The concept of a named contact, responsible for the overall management of the payroll, is an anathema under the call-centre regime.
Consequently, not only does Dataplan reject outsourcing our customers payroll service outside the UK, we regard it as an affront to our very ethos – friendly, accessible and personal.
We are firmly in the UK and while our competitors ship more work abroad we are happy to help those who wish to stick with us.
Customers can even access our management team, so If you wish to compare your current payroll costs feel free to contact us on 03331 123456 and ask to speak with our Operations Director Stewart Waddell or use our online quote form here
